Stanford Inn By The Sea, Mendocino, CA

"We can recommend a program called ROS 2000 by a Canadian company Digital Rez. I wrote our first system 18 years ago using DBase II on a CPM machine. When DOS became the business platform and we needed greater flexibility than what I had written we switched to a stand alone system and gradually worked our way to a network. We outgrew the software which was hardly being supported and began a search for much more heavy duty software that would grow with us. We looked at Lodging Touch which is ridiculously expensive ($27,000) but very flexible, although not fully meeting our needs (for example most of our rooms qualify as their own individual room type - some systems limit the number of types). We might have gone with them, but they were installing Best Westerns or some chain throughout the country. We checked Resort System, INSI, and several vacation home software packages as well as several others. But all of them suffered from lack of flexibility and I went on the net and found Digital Rez. If its Canadian, I figured it had to be good. Joan - my partner is Canadian. It had the flexibility we were looking for. It is an outstanding system, allowing guest histories and specialized custom data fields that we can create ourselves. Plus they were able to take our existing data base and merge into their system."

"If you would like, I would be happy to talk about it. But I need to tell you that the reason that I have responded is because customer service is very important whenever you are dealing with complicated software, especially on a network. All programs present problems, particularly on initial installation and during updates. The Digital Rez team works with my staff - helps them work through problems, if they occur. If necessary they will use PC Anywhere to "massage" the data bases or check the functioning of Windows NT or SQL - or whatever is needed. The other day, we had a significant problem after an update. Their technician fixed the problem and then asked one of my staff to load the back-up data base. He checked and there wasn't one because another of our employees had failed to to assign someone else to back up the data base while he was out of town. The last back-up was nine days before. Digital Rez fixed it and we did not have to re-enter one record! This was what I expected - but truthfully we often do not get such service. I can compare their service to that of other companies - for example (name of company withheld by DR) whose software runs our dining room. (name of company withheld by DR) has bad service."

"I have taken the liberty to cc Digital Rez. They do have people who recommend them - people we called when we were thinking of getting the program."

"Good luck - it is big step."

Jeff (and Joan) Stanford
Management
Stanford Inn By The Sea
Mendocino, CA
(707) 937-5615




Digital Rez has been providing Reservation Software Systems to the Accommodations and Travel Industry for over 18 years.